We offer you product exchange within 15 days from the receiving date if you fulfill the conditions below:-
- ONLY exchange to a different size is allowed depending on availability.
- Item must be in original condition, unwashed, unworn, and unused.
- Item must be inside the original plastic packaging along with the receipt.
- Item must be returned to us by using registered courier only i.e PosLaju, TNT, Aramex, GDex, etc. We are not responsible for any loss or damage during the returning shipment.
- Shipping costs for return and re-delivery is solely borne by the buyer.
Kindly contact us at firstname.lastname@example.org or Whatsapp +6011-1009 1302 within 7 days from receiving date to inform & request for an exchange.
Item must be returned within 2 working days after product exchange request.
If the exchange item is priced higher than the returned item, the price difference will be borne by the customer. However, if the exchange item is priced lower, no refund will be made.
The price difference top-up can be paid by using cash deposit or online banking to our account only. By customer choice, the top-up cash can be inserted inside the return package. However, we are against this practice and shall not be held responsible in the event of loss during the shipment.